Frequently Asked Questions
Where are you located?
1st Floor, 5 Edgar Street. Ainslie 2602
We are between the Laundrette and Bakery, up the stairs.
It pains us to say that due to being located upstairs in a heritage building we do not have wheelchair access at this time.
How do I book an appointment?
You may book via our online booking system HERE, look for the button at the top of our website or alternatively contact the clinic directly on hello@aestheticswellness.com.au
Do you have parking?
Yes. We have free parking available right out the front of the clinic, if it is busy there is also a carpark around the back of the shops or plenty of street parking.
How can I pay for my services?
We offer EFTPOS, Visa, Mastercard, AfterPay or cash.
Sorry, we do not accept American Express at this time.
Can I have cosmetic injectables if under 18 years?
Unfortunately, you must be 18 years or older to have Cosmetic Injectables.
Can I have injectables whilst pregnant or breastfeeding?
No. We do not recommend having any cosmetic injectable treatments while pregnant or breastfeeding.
What treatments can I have whilst pregnant or breastfeeding?
We have facial and beauty treatments available for our pregnant and breastfeeding clients. Our skincare ranges are also completely safe to use while pregnant or breastfeeding however we do not recommend using any form of Vitamin A or retinol during this time.
Can children attend appointments?
Unfortunately due to Health & Safety we cannot have children attend appointments.
How early should I arrive for my appointment?
Please arrive 5 minutes prior to your treatment start time to ensure all paperwork is completed and you can go through to your appointment promptly at the allocated time slot.
What if I am late?
All treatments are to begin on time. To ensure that you receive your full treatment please arrive 5 mins prior to your scheduled appointment to ensure all appropriate paperwork is completed. Unfortunately, if you arrive late to your appointment this may cut into your treatment time. Appointments are often booked back to back, so please be on time out of respect for other clients and your therapist. If you miss your appointment a $50 cancellation fee may be charged.
I need to cancel/change my appointment, will I be charged?
We require a minimum of 48hours notice for all appointment cancellations or changes. We will send appointment reminders via text message 4 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. Failure to provide us with more than 48hours notice for an appointment change will result in a $50 cancellation fee being charged.
What treatment/products do I need?
Each client is assessed individually for all treatments offered. We encourage all new clients to book a complimentary consultation so that we can customise a treatment plan for you.
What if I have a medical condition?
Please advise us of any health conditions or medications you may be taking as your treatment may not be able to be performed. Please inform your Clinician if you are pregnant as some of our treatments and products may not be safe.
